Our team provides exceptional, nurse-led home care for patients requiring medical attention, prioritizing quick and efficient responses to healthcare needs, especially when access to a GP or hospital is challenging.Health Huddle is an ACC contracted provider, which means that ACC may help cover the cost of our services.
Real Life Story of Our Clients
I had a wound that wouldn’t heal for six months, and the district nurses were trying their best to help. They told me I needed to see a vascular doctor so they could put compression on my legs, which might help heal my wounds. But my GP said it would take a few more months until I could see a specialist. Then, I met a nurse from Health Huddle who said they could do the test if I could wear compression bandages. After a few days, my GP gave the green light, and I started wearing compression. And guess what? My wounds healed in just a month!
Maggie, 44 - Teacher
I went to an urgent care clinic because I was having trouble breathing. They gave me some oxygen support, but it wasn’t enough to get my oxygen levels up to normal. I needed to go to the hospital, but the ambulance wait could take hours. One of the nurses there suggested that I hire a nurse escort to accompany me to the hospital. We called their team, and they sent us a nurse who used to work in the emergency room. He also brought a patient monitor and a portable oxygen machine, so while my wife drives to Middlemore Hospital, he kept an eye on me.
Don, 82 - Retired
So, I was hanging my clothes at home and had a bit of a mishap. I fell and sprained my left wrist. Since I can’t drive, the nurse from Health Huddle came to my place and checked out my injuries. They put on a splint for me, which was super helpful to ease my pain and discomfort. And guess what? They didn’t charge me a thing! They said ACC would cover the cost.
Lani, 59 - Customer Service Champion
ACC - Accident and Injury Management
Everyone in New Zealand, including children, beneficiaries, students, the unemployed, and retirees, is covered by ACC’s no-fault accident scheme if they sustain injuries. This coverage extends to visitors to New Zealand as well.ACC helps finance the costs of your recovery, including treatment, assistance at home and work, and support for your income.However, there are some limitations to the support they can provide. These limits are set by Parliament and outline the areas where we can and cannot offer assistance. For instance, we cannot cover illnesses, conditions related to aging, or emotional issues.
Nursing Services
Care that comes to you, anytime you need it.
Wound Care Management
Chronic or Non Healing Wound Management
Leg Compression Therapy
Negative Wound Pressure Therapy
Doppler Machine Test / ABPI
"Time does not heal all wounds."
Medication Administration or Supervision
Oral: Tablets, capsules, or liquid medications.
Subcutaneous: Medications administered under the skin.
Intramuscular (IM): Injections delivered directly into a muscle.
Intravenous (IV): Medications administered through a vein for faster absorption.
Topical and Transdermal: Creams, patches, or ointments applied to the skin.
Eye, Ear, and Nasal Administration: Drops or sprays for localized treatment.
Catheter and Continence Management
Indwelling Catheter: Flexible tube for continuous urine drainage, requiring regular care to prevent infection.
Suprapubic Catheter: Inserted directly into the bladder through the abdomen, offering an alternative to urethral catheters.
Drain Management
Jackson-Pratt (JP) Drain: A bulb suction device for fluid removal post-surgery.
Hemovac Drain: A low-pressure suction device for fluid collection after orthopedic or abdominal surgeries.
Penrose Drain: A flexible tube for free drainage from a surgical site.
Chest Drain (Thoracostomy Tube): A drain for removing air, blood, or fluid from the chest cavity.
Medical Nursing Escort
Traveling for medical appointments can be challenging,
especially for patients needing ongoing care. To help, we
offer professional nursing escort services that ensure safety, comfort, and well-being during transit.
Prices may vary based on travel distance, and some or all expenses could potentially be covered by ACC.The areas we currently serve include East and South Auckland. Please note that any locations outside of this region may incur additional charges.
Consultation fee begins at $130.
This includes:
Physical Health Assessment
Health Education and Teaching
Sending reports to your GP (if applicable)
Nursing Procedures (e.g Doppler test or wound cares)
Transport Assistance
Consumables that will be used are not part of the consultation fee and will incur additional charges.
(e.g hosiery/compression bandages, wound dressing products.)
Kindly utilize this form to submit your compliments, suggestions, enquiries, and complaints. Your feedback is invaluable in our efforts to enhance our services.
Health Huddle Limited – Privacy Statement (Privacy Act 2020, NZ)Health Huddle Limited ("we", "our", or "us") is committed to protecting the privacy of all clients, residents, families, contractors, and staff who engage with our healthcare services. As a healthcare provider, we have legal obligations under:• The Privacy Act 2020
• The Information Privacy Principles (IPPs)
• The Health Information Privacy Code 2020 (HIPC)These laws govern how we collect, use, store, and disclose personal and health information. Personal information refers to any information about an identifiable individual.This Privacy Statement outlines how Health Huddle Limited manages personal and health information.What Personal Information We Collect
We may collect the following information depending on the service provided:
For Patients
• Name, address, email, phone number
• Date of birth and demographic details
• National Health Index (NHI) number
• Medical history, medications, allergies
• Treatment notes, assessments, observations
• Referrals, clinical photographs (with consent)
• Emergency contact informationFor Facility Staff and Contractors
• Name and contact details
• Professional qualifications and competency documentation
• Health and safety records
• Incident or near miss reports relating to service deliveryWhy We Collect Personal Information
Health Huddle collects personal and health information to:
• Provide clinical care, treatment, and assessments
• Ensure safe and effective continuity of care
• Communicate with families, facilities, and authorised health providers
• Meet contractual, legal, and regulatory requirements
• Manage service operations, quality improvement, and risk management
• Maintain secure clinical records and billing systemsWe will only collect information necessary for delivering our services.How We Collect Information
Directly From You
We collect information:
• During assessments or consultations
• By phone, text message, email, secure messaging, or our digital platforms
• Through incident forms or documentation completed by youFrom Third Parties
With your consent, or where permitted under the Health Information Privacy Code, we may collect information from:
• Aged care facilities and nursing staff
• General practitioners (GPs)
• Hospitals, labs, and other health services
• Whānau, power of attorney, or authorised representatives
If you choose not to provide required information, we may be unable to deliver safe clinical care.Use and Disclosure of Personal Information
We will only use or disclose personal information when:
• It is directly related to the reason it was collected
• It is required for safe and ongoing clinical care
• You have authorised the disclosure
• It is required by law (e.g., notifiable disease reporting)
• It is necessary to prevent or lessen a serious threat to life, health, or safety
Common disclosures include:
• Age care facility staff responsible for your care
• Your GP or other treating health professionals
• Hospitals, laboratories, or support services
• Whānau members authorised by you
We will not use your information for direct marketing.Health and Safety Information
Health Huddle may collect personal information for health and safety purposes, including:
• Sign in records when staff or contractors attend facilities
• Incident and hazard reporting
• Infection control and contact tracing information. If you do not provide required health and safety information, Health Huddle may be unable to provide services at the facility.Storage and Security of Information
Health Huddle takes all reasonable steps to protect personal information from:
• Loss
• Misuse
• Unauthorised access or disclosure
• Modification or destruction
Information is stored:
• In secure digital databases hosted in New Zealand or Australia
• On password protected devices and systems
• In locked storage for any paper documentsSecurity measures include:
• Access controls for staff and contractors
• Encrypted clinical systems
• Confidentiality agreements
• Mandatory privacy and cybersecurity training
• Regular auditing of systems and processes
We retain health information for 10 years, as required by New Zealand law.
When information is no longer required, it is securely destroyed or anonymised.Access and Correction of Your Information
You have the right to:
• Request access to your personal or health information
• Request correction of information you believe is inaccurate
Requests must be made in writing to Health Huddle Limited and include your:
• Full name
• Date of birth
• The information you wish to access or amend
Health Huddle will respond within 20 working days (as required by the Privacy Act).
If your request affects another individual’s privacy, we may need their consent first.
If we refuse access or correction (allowed only under limited legal grounds), we will provide written reasons.Overseas Storage or Disclosure
Some electronic records may be securely stored in Australia based servers. We ensure that:
• Overseas providers follow privacy safeguards comparable to New Zealand’s standards
• Data is protected through secure, encrypted transfers
We do not disclose personal information overseas unless necessary and authorised.Your Consent
By receiving services from Health Huddle, you consent to the collection, use, and disclosure of information in accordance with this Privacy Statement.
You may withdraw consent at any time; however, this may impact our ability to provide services.Privacy Complaints and Concerns
If you have a privacy concern, question, or complaint, please contact our Privacy Officer:
Health Huddle Limited – Privacy Officer
Email: [email protected]
If you are unhappy with the outcome, you may contact the Office of the Privacy Commissioner:
Office of the Privacy Commissioner
Phone: 0800 803 909
Email: [email protected]
Website: www.privacy.org.nz